As more and more “commodity” applications are consumed as a SaaS service, IT team still have to provide a good user experience for the internal users. Cisco IT Network team used ThousandEyes for various use cases like monitoring SaaS applications, monitoring Business Internet Circuits as we move away from leased lines/MPLS circuits, monitor reachability of Cisco services for outside customers across the globe like,, VPN, DNS services etc. We will share some best practices based on IT’s real world experience.